Shipping & Returns

Shipping

  • All orders are shipped via Federal Express.
  • Any customs and/or brokerage fees for international orders are the responsibility of the receiver and may be collected by the shipper on delivery.
  • For inquiries about order shipping transit times please refer to http://www.fedex.com/ca_english/. Orders are shipped from Mississauga, Ontario, Canada.


Returns

  • Shipping and brokerage/custom charges for returns are the responsibility of the sender.
  • Returns must accompany an RAN (return authorization number) to be accepted.
  • To acquire an RAN please contact us at info@bluewaterbiosciences.com.
  • Defective/damaged product will be replaced at no cost (including shipping and brokerage/customs fee). To report defective or damaged product please contact us at info@bluewaterbiosciences.com.
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